EFFECTIVE FROM 14 OCTOBER:
Health Partners Dental and Optical centres are open
Your health and safety is our priority, we continue to use strict infection control protocols and are adhering to appropriate social distancing measures.
We’re open and able to provide all general dental procedures, please call if you have any questions or to make an appointment on 1300 114 114.
We're open for everyday eye care, including eye tests and purchases in store, please call to make an appointment on 1300 115 115.
If you have any questions please see Frequently Asked Questions below.
In keeping with the latest Government COVID Safe Plan for healthcare businesses, when visiting Health Partners Dental or Optical, you will need to:
If you don’t have a smart phone, a paper record will be available for you to provide your contact details.
If you choose not to provide your details, nor wear a mask where you can, you will be required to reschedule your dental or optical appointment and you may be refused entry to the optical store.
We continue to monitor the situation and health advice from the South Australian government.
If you have any questions we’re here to help. Please let our friendly team know at the time of making your appointment or when you come to see us in store.
We thank you for your continued support, understanding and patience during this time.
Face-to-Face Member Care Centres Remain Closed
Our Member Care team are available to help with any questions you may have relating to your healthcare.
You can contact us by phone 1300 113 113, email email@example.com and webchat Monday to Friday 8.00am – 8.00pm.
As always, Health Partners priority is ensuring the health and safety of the South Australian community, including our members and staff. We continue to follow strict infection control measures.
We understand the disruption and personal impact of this rapidly changing environment and thank you for your patience and understanding during this time.
As a not-for-profit health fund, we focus on giving back to our members in every way possible. Throughout 2020 and during the COVID-19 pandemic, we’ve worked hard to improve affordability and give back to our members when they needed it most through:
Please contact us to review your financial support and relief options.
We will continue to monitor the situation and look at more ways we can improve affordability. We thank our members for trusting us to care for their health cover, and continued membership.
Yes. You’re covered for all COVID-19 related claims on all Health Partners Hospital cover irrespective of the terms of that policy, at no extra cost. This includes lung and chest, kidney and bladder, dialysis for chronic kidney failure where linked to COVID-19, as well as in the case of an adverse reaction to a COVID-19 vaccine.
This means, that if you are admitted as a patient to hospital you will be covered for all conditions linked to COVID-19. For more information about what that could include please call our Member Care team on 1300 113 113.
Yes. Telehealth services on extras cover – physiotherapy, psychology, speech therapy, dietetics and exercise physiology via telehealth are covered with included extras until further notice.