Most simple updates can be made in Members Online. For cover product and other changes, phone 1300 113 113 or chat with us online.
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To change your level of cover, talk to us on the phone or web chat, or submit a Member Application form.
There are a number of ways you can pay your premiums. When joining, you can select from the following payment options:
This option entitles you to a 3% discount on your premiums. Your premiums may be deducted from a nominated bank account or credit card.
Account notices will be posted to you and you can pay using any of these methods:
(Payments via the above methods may take up to 48 business hours to be loaded on to your membership.)
This option is only available for payroll groups registered with Health Partners. Please enquire with your employer or call us for details.
Change your bank account/credit card details, billing frequency or date of payments.
Changes can only be made by the Policyholder or by those with authority on the membership (e.g. Delegation of Authority, Power of Attorney).
This can be done by logging into Members Online, calling us on 1300 113 113, or submitting one of the forms below. Please ensure you read and understand the service agreement.
You may cancel or change your direct debit deductions at any time.
Such requests must be received by us at least fourteen (14) days prior to the nominated debit date. If you request more than three (3) changes in a twelve (12) month period, we reserve the right to amend your payment method. This may include removing the direct debit option which revokes the 3% discount provided specifically for direct debit payments, therefore affecting your premiums.
Once cancelled your membership payment will default to the Account Notice method. Please ensure your details are up-to-date by loggin in to Members Online or contacting us.
Remember: Paying by Direct Debit gives you a 3% discount on your premiums.
Health Partners offers suspension of membership for overseas travel. You are able to apply for a minimum of 21 days to a maximum of 2 years’ suspension. Suspension applies for the period you are outside of Australia (or Australian waters for cruising purposes). During the time that a membership is suspended, health fund benefits and other membership entitlements are not available.
Criteria apply and you can find out all the terms and conditions on the Application to Suspend Membership form. If you are travelling for more than 2 years or have any questions, please contact us on 1300 113 113.
Membership Your membership must be paid up to the date of your departure, and the suspension form must be submitted prior to leaving for overseas. Travel proof will be required for all travellers to reactivate membership. The Medicare Levy Surcharge (refer to Health Insurance Initiatives) may apply for the period that your Hospital cover is suspended.
We understand that life circumstances change and these changes can impact on your financial situation. If you are experiencing financial difficulty we encourage you to call us to discuss your options.
Got a new addition to the family? Ensure the whole family is covered from day dot.
You have enough on your plate with a newborn at home, so we make organising their health insurance as simple as possible.
You can add a newborn to your membership for immediate cover and no waiting periods when added within 60 days of birth. You or a partner/spouse with Delegation of Authority on the membership can do this by calling us on 1300 113 113, or you can complete and send us a Membership application form.
If you have Gold Hospital Complete cover, you can become part of our Newborn Support Program which provides you with ongoing useful information about how to care for your baby up until your child is 6 months old.
Information on adding an adopted or fostered child can be found in the Member Guide.
Supporting our next generation of thought leaders?
Students aged 21 to 25 can remain covered under an existing family membership while undertaking a full-time study workload through a school, college, TAFE or university.
You must register student dependants as soon as they turn 21 and again in the new student year (starting 1 March annually) to ensure continuity of cover.
The registration form is to be completed by the policyholder for each student year commencing 1 March for all student dependants included under the family membership.
Registration is to be renewed annually before 1 March. Please inform Health Partners immediately of any changes in the student dependant’s circumstances.
Grant another person permission to manage aspects of your membership.
Delegation of Authority (DoA) can be granted by the policyholder and authorises another adult to discuss and manage aspects of the membership on their behalf, including matters relating to Health Partners Dental and Optical.
Delegation of Authority is provided to the partner/spouse of the policyholder automatically on joining (this can be revoked by the policyholder at any time), however, they are free to elect anyone over the age of 18 for DoA, even if they are not listed on the membership.
A Delegation of Authority allows the nominated person to make changes to, or enquiries about, the membership, including:
Cancel the membership
You can change, update or remove Delegation of Authority anytime by contacting us on 1300 113 113 or by filling out and returning the Delegation of Authority form.
An Enduring Power of Attorney is a legal document where you appoint a person of your choice to manage your assets and financial affairs if you are unable to do so due to illness, an accident or your absence.
A medical Power of Attorney allows you to appoint someone to make decisions about your medical treatment if you become mentally or physically incapable of deciding for yourself. [Source: www.australia.gov.au]
In terms of Private Health Insurance memberships, the difference between someone with Delegation of Authority and someone with Power of Attorney is that the latter can also:
A policyholder can advise us of their appointed Power of Attorney – or that person can contact Health Partners directly – by providing the appropriate documentation confirming their status.