Claiming

Claiming options

Making a Health Insurance claim should be easy. After all, that’s why we have Health Insurance.

If your provider uses HICAPS and Health Point you can claim on-the-spot with your membership card, otherwise, there are four easy ways you can make a claim:

My Health App

1. Download the app
2. Register or login
3. Upload a photo of your account/receipt

Most claims submitted via the app are paid within 2 business days.

Learn more about the Health Partners My Health app.

Online

1. Login to Members Online
2. Select 'Your Claims/Claim Online'
3. Upload a photo of your itemised account/receipt
4. Submit

Post

1. Download and complete a claim form (PDF)
2. Send claim form and copy of itemised account/receipt to:
   Health Partners Claims Assessor
   Reply Paid 1493
   Adelaide SA 5001

Email

1. Download and complete a claim form (PDF)
2. Send claim form and photo of itemised account/receipt to:
   ask@healthpartners.com.au

What you must include with your claim

Claims must be supported by an itemised account(s), receipt(s) (required for payment of claim) if paid, and/or Medicare Statement(s). We cannot pay benefits on quotes.

Itemised accounts and/or receipts (required for payment of claim) must show the following information:

• The provider’s name, provider number and address.
• The patient’s full name and address.
• The date of service.
• The description of the service, including any item numbers.
• The amount charged.

Please remember to also check for any additional documentation that may be required to support your claim in the Health Partners Member Guide, particularly in relation to Wellness programs, Health Aids and Appliances. General information about claiming and benefits can also be found in this document.

Payment of claims

Member claims are deposited by direct credit directly into your preferred bank account (or a cheque is provided if required).

As a policyholder, your direct credit should already be set up from when you first joined. If you are a partner/spouse or dependent, you can nominate to have the payment of your claim paid into a bank account of your choice. The easiest way for policyholders to update this information is to login to Members Online. You can also update your bank details using the Member Claim form, at any time with the Benefits Payment form, or by simply calling us on 1300 113 113.'

You only need to supply these details once – the next time you submit a claim (either via our app or the claim form), simply tick the direct credit box and we will transfer your benefit to the same account.

Once direct credit payments have been processed, a statement will be sent to you outlining benefits paid.

By default, cheques (if not receiving your benefit via direct credit bank transfer) will be made out to the policyholder, or to the provider if the account is unpaid.