We’ll keep you updated on important information about your policy via email, SMS or post. From time to time we’ll also let you know about things that you may be interested in, including member discounts and offers, if you are opted into marketing promotions.
If you're the policyholder, you can check and change your communication preferences in Members Online: login, go to ‘Your Contact Details’, select ‘Communication Preferences’ and update.
If you want to change your communication preferences, please contact us on 1300 113 113.
Policyholders can choose how to receive important information such as Cover Detail Statements, Premium changes, Member Benefit Statements and Standard Information Statements.
If you choose to receive important information via email, you will get an email notification whenever important information has been added to your Members Online inbox. Sensitive information is stored in Members Online to protect your security and keep all of your membership information in one place. You can access your mail securely through ‘Your Mail’ at Members Online. Please note, only the policyholder has access to Members Online.
If you select ‘post’, we will send important information to your postal address. Items that are available digitally will also be available in ‘Your Mail’ in Members Online.
From time to time we will send you communications about member discounts and offers, events, competitions and news that may be of interest for you.
You can choose how you’d like to receive this information (via email, post and SMS), and you can also choose to opt-out of promotional communications.
Each member can choose their own notification settings for these communications. Call us on 1300 113 113 to ensure everyone’s contact details are up to date.
We’re here to support our members as best we can, so we regularly ask our members for feedback. We may invite you to provide feedback on a recent experience, or to participate in other research to help us improve our products and services.
When you update your communications preferences, you can choose whether to receive invitations to participate in research and surveys.
We empower every staff member to raise any member suggestions for serious consideration by the business. You can submit suggestions or feedback via the contact page.
As a member-owned fund, we invite all policyholders to an Annual General Meeting and publish an Annual Report, which highlights our successes, including financial performance and demonstrations of how we continue to deliver choice, access and convenience in health care to our members.
You can nominate another person to manage aspects of your membership on your behalf. Go here to learn more about delegation of authority.