It’s our job to help guide you through the claiming and billing process. We want you to feel comfortable and have a clear understanding of everything you’re being charged for.
Hospital bills
If you’re admitted to a Health Partners Participating Hospital, your bill will be sent directly to us for payment. The only bill you might need to pay is your hospital excess or co-payment, usually done on admission.
If you’re charged other incidental costs such as medications during your hospital say, call us on 1300 113 113 and we’ll check if they’re covered under your Hospital cover.
Medical bills
How to save on your medical bills
Register for Medicare Safety Net
If you’re needing to see a doctor or have tests frequently, register for the Medicare Safety Net. Once you reach the threshold, you will start receiving a higher Medicare benefit for out-of-hospital costs such as doctors’ visits and diagnostic tests like x-rays and ultrasounds. They will still cost the same, but Medicare will give you a higher benefit back, so you pay less.
How to dispute a medical bill
If your specialist invoice (bill) is excessively higher than your formal quote, we recommend following these 4 steps:
What Hospital cover pays for
If included in your policy, when you're admitted to an agreement or participating hospital, you'll be completely covered for:
- Your hospital accommodation (including registered day facilities)
- Your theatre, nursing care, labour ward and intensive care fees
- All PBS prescriptions relating to your admission, while you’re in hospital
- An extensive range of Government-recognised surgically implanted medical devices and human tissue products
Depending on your level of cover, your Hospital policy will also pay towards:
- Inpatient medical fees, which include blood tests, scans and recovery equipment
- Medicare Benefits Schedule (MBS) fees charged by your specialist
What Hospital cover can’t pay for
By law, health insurers can’t pay for:
- Procedures if you’re are treated in hospital as an outpatient i.e. in emergency or outpatient clinic
- Specialist gaps or fees that are over and above the Medicare schedule fee for the procedure
- Outpatient consultations by specialists and GPs.
Call us on 1300 113 113 if you have any questions about your bills or the claiming process.
The information contained here is of a general nature and does not take into account your personal medical situation. The information is not a substitute for independent professional medical advice and is not intended to diagnose, treat, cure or prevent any disease or used for therapeutic purposes. Should you require specific medical information, please seek advice from your healthcare practitioner. Health Partners does not accept any liability for any injury, loss or damage incurred by use of or reliance on the information provided.
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Switch with confidence
Your served waiting periods come with you
Peace of mind matters
30 days cooling off - to make sure we’re your perfect fit
Here for your health, not profit
Caring for South Australia’s health for over 85 years
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© Copyright Health Partners. 2025 All Rights Reserved.
Health Partners is committed to providing quality and affordable health care, and we value our members and our obligation to protect your privacy. As part of our responsibility in protecting your privacy, from time to time we review our policies to ensure we are meeting our obligations. We have recently made some updates to our Privacy Policy. Please click here to view the Health Partners Privacy Policy.
© Copyright Health Partners. 2025 All Rights Reserved.
Health Partners is committed to providing quality and affordable health care, and we value our members and our obligation to protect your privacy. As part of our responsibility in protecting your privacy, from time to time we review our policies to ensure we are meeting our obligations. We have recently made some updates to our Privacy Policy. Please click here to view the Health Partners Privacy Policy.