An update to your Gym & Fitness benefits

We realised we weren’t compliant with government regulations, so we’ve updated our provider recognition criteria for Gym & Fitness.

Through a review, we confirmed that providers who are private health fund accredited with AUSactive meet the requirements of the government Rules, so from 1 July 2025, we’ll adopt this as our provider recognition criteria for Gym & Fitness.

We want to support the health needs of our members currently using a provider who is not accredited, so we’ve contacted affected members and will continue to cover them at gyms and providers who are not accredited until 31 December 2025.

This will provide them enough time to complete their health management program and for their provider to look into an AUSactive accreditation.

You can look up private health fund eligible providers on the AUSactive website.

To find your local options, search your post code, and under ‘Refine Results’, click ‘Private Health Fund Eligible’.

Alternatively, our local Member Care team is here to support. You can contact us on 1300 113 113 or via ask@healthpartners.com.au and we’ll look this up for you.

We’ll continue to cover our members for another six months so you can finish your program and, or, your provider can become accredited.

We’ve written to your service provider to let them know they don’t currently qualify for private health insurance benefits. This means they’ll have the opportunity to get accredited so you can continue your health management program with them. We recommend you speak with them directly if you have any questions about their accreditation.

From 1 January 2026, you will be unable to claim at this gym unless they become accredited.

We encourage you to go back to the health professional who referred you to your current program for advice on whether there are any other program options that would achieve the required health outcome. If there are options at AUSactive providers, these would be covered.

We’ve also written to your service provider to let them know they don’t currently qualify for private health insurance benefits. This means they’ll have the opportunity to get accredited so you can continue your health management program with them. We recommend you speak with them directly if you have any questions about their accreditation.

AUSactive has accreditation at both business and individual level, so we’ll accept either. If the accredited instructor is on the invoice, we can accept that.

Having choice about where and how you’re treated is important, so we will cover impacted members for six months. This will take you from 1 July 2025, through to 31 December 2025.

We’ve also written to your gym to let them know they don’t currently qualify for private health insurance benefits. This means they’ll have the opportunity to get accredited so you can continue your health management program with them. We recommend you speak with them directly if you have any questions about their accreditation.

From 1 January 2026, you’ll be unable to claim for this Gym and Fitness provider unless they become accredited.

We hope this gives you enough time to complete your program and for your provider to become accredited so you can continue claiming.

We’re here to help. If you have any questions about this change, get in touch with our local Member Care team on 1300 113 113 or email us at ask@healthpartners.com.au.