Important Information

About your next direct debit

We recently advised you of your new premium amount from 1 April 2022.

Due to an administrative error, some members were not advised of the change to their next scheduled direct debit within the required 14 day time frame.

In recognition of this error, the next direct debit payment for all members with a changing direct debit scheduled before April 12 will be adjusted.

This means you will receive a one-off goodwill reduction on your next debit. The reduction amount will be the difference between your old and current premiums.

The full premium payment amount will be applied ongoing after this adjusted direct debit.

What do you need to do?

You don't need to do anything - your direct debit amount scheduled before 12 April will automatically be reduced. After that it will return to your new premium amount.

Do you have questions?

Our team are here to help. Call us on 1300 113 113 or visit our contact page to see the other ways you can get in touch.

We thank you for trusting us with your healthcare cover

Byron Gregory
Chief Executive Officer


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Health Partners is committed to providing quality and affordable health care, and we value our members and our obligation to protect your privacy. As part of our responsibility in protecting your privacy, from time to time we review our policies to ensure we are meeting our obligations. We have recently made some updates to our Privacy Policy. Please click here to view the Health Partners Privacy Policy.

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