• Adelaide
    1300 115 115

  • Goodwood
    1300 116 116

  • Modbury
    1300 127 127

  • Woodcroft
    1300 191 191

 
 
Eye Exams

I don't wear glasses. Do I still need to get my eyes checked?

Yes! Preventive eye exams do a lot more than check your vision. Think of your eyes as an early warning system for the body. A visit to the optometrist can reveal potential warning signs of serious health issues such as hypertension, cardiovascular disease and diabetes long before symptoms show up anywhere else in the body.

How often should I have an eye examination?

It's recommended you go every 2 years, unless your optometrist suggests more regular visits. If you wear contact lenses, you need a yearly consultation to make sure there are no subtle biological changes happening on the eye surface.

How long does an eye test take?

The average first appointment takes about 30 minutes. If you need multiple tests or if you have a more complex problem, it may take longer or you may need to come back for another visit. For more information, visit Eye Examinations.

Why does the optometrist do so many tests?

Optometrists perform various tests to examine all parts of the eye, as well as to gauge your overall health. Some procedures are designed to check your vision, others allow the optometrist to look at the structure of the eye, and still others help detect specific diseases. People of different ages also need different tests, to check for age-related conditions.

I’ve heard about new photos and scans that help optometrists see even deeper into the eye. Can I have these done at Health Partners Optical?

Yes. Not only have we provided free digital retinal imaging to our members for a number of years, all of our stores are now equipped with OCT scanning instruments, which enable eye diseases to be detected even earlier than via conventional methods. It’s the most comprehensive eye scan you can get, and members get 40% off.
Appointments

How do I book an appointment?

You can book an appointment at any of our centres by calling them direct. If you're a Health Partners member, please have your member number handy when you call.

  • Adelaide – 101 Pirie Street: 1300 115 115
  • Goodwood – 92 King William Rd: 1300 116 116
  • Modbury – 27-29 Smart Road: 1300 127 127
  • Woodcroft – 185-191 Bains Rd: 1300 191 191.

Bookings for eye tests and contact lens consultations are required in advance.

How much does an appointment cost?

An eye examination with an optometrist is usually covered by Medicare and we offer bulk-billing so that you don't have to pay anything at the time of the test. However, Medicare conditions do apply and in some cases there may be a gap you will need to pay (for example, if you have been tested in the last 2 years - Medicare does not cover this in most cases). 

Ordering

Can I order my glasses over the phone?

If you know the brand and model number of the frame you would like to purchase, you have tried the frame on previously to determine a comfortable fit, and we have a current prescription, you can order your glasses over the phone. This only applies to single vision lenses, providing we have all of your correct measurements on file to accurately fit your lenses. A small postage fee of $11 will be charged if the parcel is delivered within the Adelaide metro area (country orders are posted free of charge – Postcodes of 5200 or higher). We do require either a deposit of $100 or full payment at time of order.

Can I order my contact lenses over the phone?

If you have had your last eye test and contact lens examination within the last 12 months, call us to arrange an order. If it has been more than 12 months an updated prescription is required so you will need to book an appointment to have your eyes re-tested.

How long will it take for my glasses to be ready?

The length of time it takes for your glasses to be ready depends on the type of lenses and frames you have chosen and you will be advised of this at the time of selection. Generally, if you require stock lenses your glasses should be ready within 5 working days. If you require lenses such as multifocal, this may take 8 to 10 working days.

If I want new prescription glasses do I have to get my eyes tested again?

If you’ve had an eye test within two years there’s no need — unless you’re experiencing some problems or changes with your eyes. If you’ve visited one of our optometrists before, we’ll have your prescription on file, so just come in and choose your new glasses. If you’ve previously been elsewhere, simply bring in your prescription and we’ll look after you.
Sunglasses

Can I claim my prescription sunglasses from my health fund benefits?

Yes! The moment you use a sunglasses frame for prescription sunglasses, you can receive optical benefits of up to 70% off the frame and lens, depending on your level of Health Partners cover. And all members enjoy an ongoing 40% off prescription glasses even after you’ve reached your limit.

Are all sunglass frames suitable for prescription lenses?

You’d be surprised at how many frames are suitable. Sports sunglasses such as Oakley and Bolle are specifically designed to take prescription lenses. Many plastic and metal sunglass frames can have prescription lenses fitted to them. We even have a range for children!

I’ve noticed sunglass lenses come in different colours. What’s the difference?

Grey or green coloured tints are the most common as they don’t distort colour, giving you a crisper contrast. Orange tints are great for sports such as golf, which requires a white ball to be tracked against a blue sky. Brown tinted lenses are considered to be the best tint for fishing, as they provide a better depth perception, excellent contrast and true colour perception. We have lots of options, tailored to your needs.

I like to read outdoors a lot. Would I benefit from having multifocal lenses in my sunglasses?

Absolutely. Prescription sunglasses come with single vision, bi-focal or multifocal lenses depending on your needs. You can choose from a polarised lens for extra protection against glare, a tinted lens or a graduated tint, depending on the look or performance you’re after.
Benefits

What benefit do I receive at Health Partners Optical?

Health Partners members receive benefits of up to 70% for prescription frames and lenses (depending on the level of Extras cover). Members also save with special member discounts of 30% on sunglasses and accessories. For full information, click here.

My optometrist has recommended two pairs of glasses — one for reading and one for computer work. Am I covered for both?

Yes. Health Partners offers substantial optical benefits, which vary depending on your level of Extras cover. Even better, once you’ve used your benefits, you’ll still save an ongoing 40% on all prescription glasses and contact lenses. So now, there’s no reason at all to stop at one pair.
Miscellaneous

What brands do you stock?

Health Partners Optical has one of the largest ranges of brands in South Australia. We've got something to suit every taste and budget. For a full list of all the brands we stock, click here.

Are my glasses covered by a warranty if they break?

The frames stocked at Health Partners Optical are carefully selected to ensure quality workmanship and all of them have a minimum of 12 months manufacturer's warranty. Warranty claims will be assessed by a dispenser to determine if the problem is a manufacturing fault. If so, we will send them to the manufacturer to be fixed or to send a replacement pair.

What should I do if I have a problem with my glasses?

If there is a problem with your glasses (for example, they are too tight or you feel the prescription is not correct) you can drop in to any of our centres and have us look at them. You can also call up to talk to one of our experienced dispensers who may be able to help you over the phone.

Buying online

Shipping

How much does shipping cost?

Shipping is FREE for sunglasses purchased online and delivered within Australia via Australia Post Express Post Delivery service. The free shipping offer is subject to change at any time without notice.  

How long will it take for my delivery to get to me?

Your order will be shipped within 1 business day via Australia Post. Once your order has been shipped, Australia Post guarantees next business day delivery within the Express Post delivery network. Please check the Australia Post website to confirm delivery times.

Can I track my delivery?

Yes.  To track your order you must register for the online store before making a purchase. Once your item status has been changed to shipped, you can track via Australia Post with the tracking number supplied in your order history. 

How do I check my order history?

To view your Order History, Login and proceed to ‘Order History’. You will be able to see your current and past orders, check shipping information and find tracking details here.

Is a signature required on delivery?

Your order does not require a signature on delivery when sent via Express Post Delivery by Australia Post. 

What happens if my parcel is lost?

If you believe your parcel has been lost, please contact our Health Partners Optical team on 1300 115 115.

What should I do if items are missing from my order?

If you receive your order and find that something is missing, please contact our Health Partners Optical team on 1300 115 115 or email onlinestore@healthpartners.com.au.

Do you ship internationally?

Health Partners ships to Australia only.

Do you deliver to PO boxes?

Yes, Health Partners delivers to PO Boxes.

Returns

What is your returns policy for buying sunglasses online?

If the item has no faults or damage:
- Item(s) must be returned within 14 days of purchase.
- Item(s) must be returned in original condition with original packaging .
- Item(s) must have all tags and stickers attached.
- Refunds will be issued in the same form as your original payment method.
- Customers are responsible for the cost of return shipping and 
- Customers bear the risk of loss for all items shipped to Health Partners until Health Partners receives the delivery.

What if I receive a damaged or defective product?
If the item(s) you are returning is defective, you will be entitled to the statutory rights under the Australian Consumer Law. Please contact our Health Partners Optical team on 1300 115 115 to report the defect and they will guide you through the returns process.


How do I return or exchange items purchased online?

If you change your mind, Health Partners Optical will exchange your non-prescription sunglasses within 14 days of purchase, provided they are unworn, undamaged and in their original packaging.

A returns form can be downloaded here if you wish to return your purchase. Fill out the returns form, repack the item(s) in the original packaging ensuring it is properly protected from damage, and post. Customers are responsible for return shipping charges and any loss or damage during shipping. Items purchased online may also be returned in store.

How long does it take to process a refund?

We will process your refund within 7 business days of receiving your purchase and the completed returns form

Can I return sale items?

Yes, if the item is in its original condition and if the terms and conditions of the sale do not state otherwise, or if the item is defective. 

How to order online

How do I place an order?

Placing an order is easy! Add the item(s) you want to purchase to your cart, and click the ‘Checkout’ button. Sign in with your login details or alternatively click the ‘Next’ button if you would prefer to checkout as a guest. Enter your details and delivery instructions and click ‘Next’. Check the summary and once you are happy with your order, select your payment type and enter payment details. Click ‘Place Order’ to complete your order. You will receive a confirmation email once your order has been successfully processed. 

How do I cancel my order?

If you would like to cancel your order, please email onlinestore@healthpartners.com.au with your completed Online Refund request form.

If the order has already been dispatched, simply return the item(s) you no longer want in the original packaging and the completed Online refund form within 14 days and we will give you a full refund.

Product out of stock

If the product you have purchased is out of stock, we will contact you with an approximate wait time for the product to arrive. If you wish to choose an alternate product to the same value which is currently in stock we can arrange for it to be shipped in replacement of your original product. If you wish for the order to be cancelled, we will provide a full refund.  

How do I create an account online?

Click on 'Log in' at the top of the page then complete the ‘Register’ form. 
By registering with our Optical Store you can track your purchases and you'll receive periodic offers and discounts. If you are a Health Partners member, you receive a 30% discount on all sunglasses within the store.

Do I have to create an account to shop with you?

You do not need to create an account to shop at Health Partners Optical. However, if you are a Health Partners Member and eligible to receive the 30% discount on sunglasses or would like to track your purchases, you will need to register for the online store. 

I've forgotten my password, can you help?

Click on the ‘Forgot Password’ link on the Login and Register page and provide your email address. We’ll send you a link which will allow you to reset your password. 

How do I save my favourites?

Click the heart icon on product category pages or on individual product pages. 

Health Partners Members

Once you have registered your details including your Health Partners member number with the online store, you will automatically receive a 30% discount when you log in to purchase. This will be shown on the payment page as ‘Member Discount’ under you cart subtotal. This discount is valid for current and financial members only. Eligibility checks will be completed when processing each purchase. If you are not eligible, you will be required to pay the difference before your purchase will be shipped to you. 

Payment options

What are my payment options?

You can make online payments using a MasterCard or Visa credit card. 

How do you ensure my payment is secure?

At Health Partners, we are committed to ensuring that the information we collect from you is safe, secure and confidential. Accordingly we have implemented systems that ensure our online dealings with you are as secure and confidential as your dealings with us in store.

My payment had been declined, what do I do?

If your payment is declined, check the payment details you entered are correct, ensure you have sufficient funds and attempt payment again. If the problem persists, contact the Health Partners Optical team on 1300 115 115 and they will be able to assist you.

 

Like to know more?

Call Health Partners Optical on Adelaide 1300 115 115 1300 115 115, Goodwood 1300 116 116 1300 116 116, 
Modbury 1300 127 127 1300 127 127, Woodcroft 1300 191 1911300 191 191.