Health Partners Optical

COVID-19 FAQs

We've answered some of the most common questions about your Health Partners Optical appointments and COVID-19 below.

Don't see your question answered? Our Member Care team are here to help, contact us today.

Health Partners Optical and COVID-19


The health and safety of our community, including our patients and staff, is our highest priority.

The opening of South Australian state borders increases the risk of community transmission of COVID-19. We’re putting measures in place to protect our local community and staff in our dental clinics, to make sure you can continue to access the services you need.


We are working to keep our community safe by:

  • Following all SA Health directives and guidelines, including mandatory vaccination and wearing of masks of all staff in healthcare settings.
  • Having COVID Safe plans in place in all our centres, including limiting the number of people allowed in each location.
  • Providing Personal Protective Equipment (PPE) for all our staff to reduce the risk of transmission. This includes dental and optical staff being professionally fitted with hospital-grade N95 masks. Under current guidelines, the risk is reduced enough that people wearing properly fitted N95 masks are not considered close contacts, no matter the length of time or physical distance from contacts. This ensures we are able to continue to provide our services to our members during this time
  • Following increased infection control procedures, including regular cleaning of our clinical and retail spaces.

You can play your part by:

  • Checking in with the QR codes and using hand sanitiser before you enter, each time you visit us, and showing staff your check in if requested.
  • Keeping 1.5m distance from other people whenever possible.
  • Wearing a mask, which is mandatory, unless you have a medical exemption or one of our staff request you to remove it as part of your appointment or. If you don’t have a surgical mask we’ll provide one for you.
  • Regularly checking SA Health exposure site notifications and following testing and quarantine instructions if you have been exposed to COVID-19.

To reduce the risk of COVID-19 transmission, the South Australian Government has mandated masks be worn in healthcare settings. If you don’t have a mask, we’ll provide one when you arrive.

Children under 12 years of age and people with medical exemptions don’t need to wear masks in our clinics.

You can find out more about mask wearing, and exemptions on the SA Health Website.


You do need to wear your mask during your appointments. There will be times it may be necessary to remove it – during parts of your check-up, for example. Our staff will let you know when if need to remove your mask.

Our staff will wear PPE during your appointments to reduce risk to both you and themselves.


You can attend your appointment without a mask if you have a medical exemption. When you enter our locations without a mask, our staff will ask for proof of your exemption – this is to ensure that those who can wear a mask do so, in line with the SA Government Emergency Management Directive July 2021.

If you have proof of exemption our staff will maintain social distancing wherever possible and wear PPE, to protect both you and themselves.

You can learn more about medical mask exemptions on the SA Health Website.


To allow for social distancing and meet density requirements we ask that you arrive for your appointment alone, and no more than 15 minutes before your appointment.

Children, people who require support for physical or intellectual disability or language translation can bring one person to assist them during their appointment.


Keeping 1.5m distance from others reduces the risk of COVID-19 transmission.

There will be times during your appointment that it isn’t possible for your provider to socially distance – during some exams and procedures, for example. Our staff will wear PPE during your appointment to reduce risk to both you and themselves.


Yes. While our retail stores remain open, we ask that you limit your visits unless absolutely necessary. Our team are on hand for appointments, adjustments and repairs, however in order to help us ensure we can maintain social distancing in our stores we request members visit us with purpose and not to browse at this time.

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The nature of optical check-ups and procedures requires this to be face-to-face and unfortunately, it isn’t possible to provide appointments via telehealth.

We have strict measures in place to reduce the risk of COVID-19 transmission, and we encourage you not to delay your appointments to maintain your eye health. 


Patients with cold or flu-like symptoms who have received a negative COVID-19 test can attend emergency appointments. If you haven’t received your test results we will reschedule your appointment to the earliest possible date. Increased infection controls are in place to protect staff and other patients, including thorough cleaning and PPE for our staff.

If you have tested positive for COVID-19 and believe you require emergency dental or optical treatment please contact us for more information.


We recognise that, even with strict measures in place, we might have cases of COVID-19 that require staff to quarantine or locations to temporarily close. If this happens our team will contact you as soon as possible and reschedule your appointments to our other locations, or the earliest possible date.


The end of lockdowns in the eastern states has created a backlog for our suppliers. We thank you for your patience while we experience delays.


Yes, if you have a current prescription. Please call us on 1300 115 115 to discuss your options.


Yes. Please let us know if you would prefer us to post your glasses or contact lenses rather than pick up in-person.


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