Update 19 November 2020
To avoid delays receiving refunds and claim payments at this time, please where possible:
- Submit claims through the My Health App or Members Online
- Ensure to select the direct credit option instead of cheque. Please login to Members Online to ensure your direct credit details are up to date.
If you require assistance, please contact our Member Care team, available by phone 1300 113 113, email email@example.com and webchat Monday to Friday 8:00am-8:00pm and Saturday 9:00am-1:00pm.
Making a Health Insurance claim should be easy. After all, that’s why we have Health Insurance.
If your provider uses HICAPS and Health Point you can claim on-the-spot with your membership card, otherwise there are four easy ways you can make a claim:
- Download the app
- Register or login
- Upload a photo of your account/receipt
Most claims submitted via the app are paid within 2 business days.
Claims must be supported by an itemised account(s), receipt(s) (required for payment of claim) if paid, and/or Medicare Statement(s). We cannot pay benefits on quotes.
Itemised accounts and/or receipts (required for payment of claim) must show the following information:
- The provider’s name, provider number and address.
- The patient’s full name and address.
- The date of service.
- The description of the service, including any item numbers.
- The amount charged.
Please remember to also check for any additional documentation that may be required to support your claim in the Health Partners Member Guide, particularly in relation to Wellness programs, Health Aids and Appliances. General information about claiming and benefits can also be found in this document.
Member claims are deposited by direct credit directly into your preferred bank account (or a cheque is provided if required).
Simply supply your bank account details on your membership application, on the Member Claim form or at any time by a Benefits Payment form.
You only need to supply these details once – the next time you submit a claim (either via our app or the claim form), simply tick the direct credit box and we will transfer your benefit to the same account.
Once direct credit payments have been processed, a statement will be sent to you outlining benefits paid.
By default, cheques (if not receiving your benefit via direct credit bank transfer) will be made out to the policyholder, or to the provider if the account is unpaid.