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Hospital Support Visit a specialist

Going to Hospital?

Use our step-by-step guide

Choose an Access Gap Specialist

Health Partners Access Gap Scheme is designed to lower or eliminate your specialist’s bill for an in-hospital procedure.

We have arrangements with thousands of medical specialists Australia-wide who have agreed to either charge:

• No out-of-pocket cost, or
• A reduced amount for medical procedures.

How to find an Access Gap specialist?

What to expect from your specialist appointment

Asking the right questions at your initial visit may help you have a better understanding of your condition, treatment, and potential costs involved.

You should walk away from your specialist appointment with a:

  • Diagnosis or plan for further testing
  • Treatment options or plan
  • Clear understanding of what to expect after surgery
  • Estimate of potential or actual treatment costs and any gaps you may need to pay
  • Read your GP referral, and check that it includes an accurate assessment of your symptoms and situation.
  • Bring an updated list of your medications, supplements and medical history.
  • Write down the details of your health concern, like symptoms, how long it’s been happening and anything else you may have noticed.
  • Bring a notepad and pen to take notes.
  • If you’re feeling nervous or unsure, bring a family member or friend for support.
  • Your condition, diagnosis and procedure, in detail, including risks or complications.
  • Alternate treatments to surgery, and what happens if you do nothing, or delay treatment.
  • Which hospitals they practice at.
  • When you’re most likely to have the procedure.
  • Discuss what your recovery and/or rehabilitation will be like.
  • Ask if they’ll participate in Health Partners Access Gap Scheme to help reduce your medical bills.
  • Ask for a written breakdown of all costs associated with your procedure, including those from other members of the medical team, such as anaesthetist.
  • Any concerns or fears: be completely open and honest.

To help better prepare you for your appointment, we’ve put together a flyer that further explains the topics to discuss with your specialist.

Topics to discuss with your specialist flyer (PDF)

Second opinions

Getting a second opinion is much more common than you think – which is a good thing. It means people are making sure they’re completely happy and confident with their proposed procedure.

If you’re uncomfortable with your diagnosis, proposed treatment or costs, speak with your GP about getting a second opinion – you’ll need a new referral for this. Call your GP about what is the best way to do this, it might only be a phone call.

The information contained here is of a general nature and does not take into account your personal medical situation. The information is not a substitute for independent professional medical advice and is not intended to diagnose, treat, cure or prevent any disease or used for therapeutic purposes. Should you require specific medical information, please seek advice from your healthcare practitioner. Health Partners does not accept any liability for any injury, loss or damage incurred by use of or reliance on the information provided.

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