Janice’s Rehabilitation in the Home experience

For Health Partners member Janice Hinds, having a knee replacement in May 2020 helped to improve her quality of life. "After years of pain and discomfort my specialist recommended a full knee replacement", explained Janice.

Knee replacement surgery is a procedure that removes the worn-out surface of a joint and replaces it with a device called a prosthesis, which helps replicate the movement of a normal, healthy joint.

“My husband called Health Partners to check my cover before surgery, and he asked if I was eligible for Rehabilitation in the Home as he had received the program previously for a similar surgery. It’s wonderful that this is included as part of our hospital cover”, said Janice.

Health Partners’ Rehabilitation in the Home program is delivered in partnership with Your Health Navigator who have extensive experience in clinical home services. The team from Your Health Navigator work with the member and hospital staff to develop a personalised care plan, which can include liaising with the specialist, GP, allied health professionals and other community service providers. This ensures that the member is holistically supported before (pre-habilitation), during and after surgery (rehabilitation).

Preparing for surgery with pre-habilitation

After being referred to the Rehabilitation in the Home program and prior to her surgery, Janice began treatment with Your Health Navigator’s physiotherapist George, for four sessions of pre-habilitation.

"Janice’s pre-habilitation program involved exercises aimed at strengthening her core and upper body as much as possible, both of which are relied upon heavily after the surgery", explained George.

Janice was able to continue with the pre-habilitation exercises at home with guidance from an instructional app accessible from her iPad as well as Telehealth consultations, in the lead-up to her surgery.

In hospital

Cathy, a registered nurse from Your Health Navigator, acted as a liaison between the hospital and home support team throughout the program. Cathy visited Janice in hospital and together they developed a personalised recovery care plan which included referral to physiotherapist sessions at home, wound care and medication management.

A major surgery, joint replacement patients often spend up to a week in hospital, depending on individual circumstances. "The surgery went well, but I did experience some pain so I stayed in the hospital for six days. I also appreciated not needing to travel to the hospital for rehabilitation afterwards", Janice explained.

YHN Members Stories Janice Screencaps 1

Janice’s recovery

Janice’s rehabilitation care plan was delivered entirely in her home, and access to a nurse was available 24 hours a day via Your Health Navigator’s phone number throughout her recovery.

Once at home, physiotherapy helped Janice regain her independence through a series of customised home exercises to strengthen her new knee joint. Janice’s physiotherapy experience before her surgery meant that she had already developed relationships with the physiotherapists, providing consistency and confidence throughout the process.

“Physiotherapists, George and Glen, visited me regularly to monitor my progress and check that I was able to do the exercises correctly. During my recovery I had a series of exercises to do three times a day. Having that routine was beneficial, and not needing to leave my house was so convenient”, Janice recalls.

“I’m still doing the physiotherapy exercises!”

Mobility equipment including a walking stick, toilet seat raiser, shower chair and rollator frame were also available to loan for free as part of the program. "I used a walking frame in hospital and at home when I needed it. It was so convenient, they even came and collected the equipment from my home when I didn’t need it anymore", said Janice.

Janice is grateful to have recovered quickly, and although the pandemic impacted her getting back to Pilates classes straight away, Janice “most looked forward to walking and swimming again".

“I’d highly recommend the rehab at home program. I don’t know how people manage at home after a knee replacement operation without it!”

Callout Generous cover

Planning surgery?

Speak to your specialist about whether Rehabilitation in the Home is right for you. Call us on 1300 113 113 to discuss your eligibility.

Find out more about Health Partners' hospital and health support programs.

Read more

Posted: Mar 05 2021


The information contained here is of a general nature and does not take into account your personal medical situation. The information is not a substitute for independent professional medical advice and is not intended to diagnose, treat, cure or prevent any disease or used for therapeutic purposes. Should you require specific medical information, please seek advice from your healthcare practitioner. Health Partners does not accept any liability for any injury, loss or damage incurred by use of or reliance on the information provided. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them.

© Copyright Health Partners. 2022 All Rights Reserved.

Health Partners is committed to providing quality and affordable health care, and we value our members and our obligation to protect your privacy. As part of our responsibility in protecting your privacy, from time to time we review our policies to ensure we are meeting our obligations. We have recently made some updates to our Privacy Policy. Please click here to view the Health Partners Privacy Policy.

Contact Us

1300 113 113 Mon 8am - 8pm

Send us a message

Contact options and opening hours

View all