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COVID-19 (Coronavirus) Update
From Health Partners

Effective as at 23 November 2020

Health Partners Dental and Optical Re-open Monday 23 November

 

We are pleased to be able to welcome our members back to Health Partners Dental and Optical Monday 23 November 2020.

This reinstatement of our services follows the very welcome announcement from the South Australian Government of an early end to the hard lockdown.

Please refer to the Frequently Asked Questions below for further information.

Face-to-Face Member Care Centres Remain Closed

 

Our Member Care team are available to help with any questions you may have relating to your healthcare.

You can contact us by phone 1300 113 113, email ask@healthpartners.com.au and webchat Monday to Friday 8.00am – 8.00pm, Saturday 9:00am – 1.00pm.

 

As always, Health Partners priority is ensuring the health and safety of the South Australian community, including our members and staff.  We understand the disruption and personal impact of this rapidly changing environment and thank you for your patience and understanding during this time.

Frequently Asked Questions

Optical

Our optical business will be reopening on Monday 23 November 2020.

We will be operating by appointment only. If you have had an appointment cancelled during the lockdown or need more information about your appointment, please give us a call on 1300 115 115, our phone lines are open Monday – Friday 8.30am – 5.00pm

Yes. Call us on please give us a call on 1300 115 115, to make an appointment

No, unfortunately, you will need to make an appointment. To make an appointment, please give us a call on 1300 115 115, our phone lines are open Monday – Friday 8.30am – 5.00pm

No, unfortunately, you will need to make an appointment or alternatively can arrange home delivery if this is more convenient at this time. For contact lens orders, we are also able to arrange delivery of your contact lenses to your door.

To make an appointment, or to know more about collecting your glasses please give us a call on 1300 115 115, our phone lines are open Monday – Friday 8.30am – 5.00pm

All order processing was put on hold during in this period, which means your order may take a little longer than expected. Once your order is ready to be collected, we will notify you to call us to arrange a time for you to come in to collect these, or alternatively we can speak to you about home delivery if this is more convenient at this time.

You are welcome to order online but will only be able to claim if you purchase them from a registered Australian company.  To be able to claim for the contact lenses you will need to provide a fully itemised receipt which includes all of the provider’s details, including their business address.   This benefit is taken out of your outside optical limit.

Yes, provided you have a valid script.

Simply call us to place your order, pay up front and for your convenience, we will arrange to have these delivered directly to your home.

You can email our optical team at optical@healthpartners.com.au or phone 1300 115 115.

Our optical business will be reopening on Monday 23 November 2020 for all optical services by appointment only.

It is important that you continue to receive on going managed eye care for your condition (like diabetes), and this remains an absolute priority for us.

If you notice any changes to your vision, please contact us to make an appointment, please give us a call on 1300 115 115, our phone lines are open Monday – Friday 8.30am – 5.00pm

If you have broken, damaged or lost your glasses and do not have a spare pair on hand, please call us to see what we can suggest.  Our optical business is reopening on Monday 23 November 2020 and we will be operating by appointment only. To arrange an appointment, please give us a call on 1300 115 115, our phone lines are open Monday – Friday 8.30am – 5.00pm

If you have any other questions that you’d like answered about eye health issues, your glasses order or your appointment, we are more than happy to help. Call us on 1300 115 115.

Dental

Our dental business will be reopening on Monday 23 November 2020.

We will still be operating under some dental service restrictions, if you have had an appointment cancelled during the lockdown, please rest assured our team will be in touch with you as soon as possible to reschedule.

Priority will be given to those requiring emergency or urgent dental treatment. If you have any questions please give us a call on 1300 114 114, our phone lines are open Monday – Friday 8am – 8pm.

Priority will be given to those requiring emergency or urgent dental treatment. If you have any questions please give us a call on 1300 114 114, our phone lines are open Monday – Friday 8am – 8pm.

Yes. Priority will be given to those requiring emergency or urgent dental treatment. If you have any questions please give us a call on 1300 114 114, our phone lines are open Monday – Friday 8am – 8pm.

Our Contact Centre team are available Monday to Friday 8am – 8pm on 1300 114 114

General

Yes. You’re covered for all COVID-19 related claims on all Health Partners Hospital cover irrespective of the terms of that policy, at no extra cost. This includes lung and chest, kidney and bladder, as well as dialysis for chronic kidney failure, where linked to COVID-19.

This means, that if you are admitted as a patient to hospital you will be covered for all conditions linked to COVID-19.  For more information about what that could include please see FAQ below  or call our Member Care team on 1300 113 113.

Yes. Telehealth services on extras cover – physiotherapy, psychology, speech therapy, dietetics and exercise physiology via telehealth are covered with included extras until 31 December 2020.