Trial the new Benefit Limits app feature.

If you run into any issues (think broken links or login problems) please use the Feedback option in the app (you’ll find it in the left Menu). This feedback will come straight through to our Digital team.

Our Member Care team isn’t set up to help with app trial questions, so please don’t call them about this version.

Yes, you can still make claims and update your membership details as usual. If you already have the app installed, this version will replace it.

For most services, you’ll see the total limit, amount used, and remaining limit.

Some of the limits and benefits we offer can be interpreted differently so we’ve decided it’s best that you contact us directly so we can explain them to you (e.g. Ambulance, Orthodontics). We’re working on expanding this feature in the future.

No, we don’t display that level of detail in the Benefit limits section. The existing Claim history section should be used to view claim specifics.

Over the next couple of weeks, we’ll be rolling out the Benefit limits feature to all members, and it will also be available in the portal.

Each family member listed on the policy who is 18 years or older can access the app and view portal their benefit limits.

Adult dependants can view their own benefit limits, but only the policyholder or a spouse with Delegation of Authority can see the limits for everyone on the membership.

No. Participating pharmacies will continue to follow the same process as they do now. We’re letting them know that members will be able to view their benefit limits in the app, but all claims will still require approval from both the pharmacist and Health Partners.

Pharmacy limit may take 2 weeks or more to update from the date of purchase.

iOS (TestFlight)

After the official app release on the App Store, TestFlight versions will still work until they expire (up to 90 days).

To move to the released public version:

1. Open the App Store and search for Health Partners app
2. Download or update the app directly from the App Store
3. You can delete the TestFlight version if you wish; your data will be preserved if you use the same account. 

Android (Google Play)

When the app is released to the public, you’ll continue to receive beta versions unless you leave the testing program.

To switch to the official public version:

1. Open the app’s page on Google Play
2. Scroll to the section that says you’re a beta tester
3. Click “Leave” or “Leave the program”
4. Update or reinstall the app to get the latest public release - your data will be preserved if you use the same account