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Delegation of Authority, granted by the policyholder, authorises another adult to discuss and manage aspects of the membership (including items relating to Health Partners Dental and/or Optical). This is usually the partner/spouse of the policyholder, however it can be someone else and doesn’t necessarily have to be a person listed on the membership. 

Delegation of Authority allows the nominated person to make changes to, or enquiries about, the membership regarding:

  • Personal details (e.g. address, phone number)
  • Level of cover
  • Payment method
  • Adding or removing a dependant
  • Submitting claims on behalf of any member on the membership (unless otherwise advised; excludes claims submitted via the MyHealth phone app)
  • General information regarding the membership


This authorisation does not allow the nominated person to:

  • Cancel the membership
  • Change the status of the policyholder
  • Access personal information such as medical details or conditions regarding other adults covered on that membership
  • Access the policyholder's tax statement
  • Nominate further delegated authorities
  • Access or change passwords for the policyholder’s Members Online account


Nominating Delegation of Authority

For new memberships, Delegation of Authority is provided to the partner/spouse of the policyholder automatically on joining but can be revoked at any time by the policyholder. 

For existing memberships, a Delegation of Authority form can be filled out by the policyholder – or they can contact Member Services on 1300 113 113 directly – to nominate their partner/spouse or another adult.

Removing Delegation of Authority

A person’s Delegation of Authority can be removed by the policyholder at any time simply by contacting Health Partners.

Power of Attorney vs Delegation of Authority

An Enduring Power of Attorney is a legal document where you appoint a person of your choice to manage your assets and financial affairs if you are unable to do so due to illness, an accident or your absence.  A medical Power of Attorney allows you to appoint someone to make decisions about your medical treatment if you become mentally or physically incapable of deciding for yourself. [source: www.australia.gov.au]

In terms of private health insurance memberships, the difference between someone with Delegation of Authority and someone with Power of Attorney is that the latter can also:

  • Cancel the membership
  • Change the status of the policyholder
  • Access the policyholder's tax statement
  • Operate the policyholder’s Members Online account.


A policyholder can advise us of their appointed Power of Attorney – or that person can contact Health Partners directly – by providing the appropriate documentation confirming their status.