In November 2006, Health Partners became a signatory to the Private Health Insurance Code of Conduct.
The Code is a voluntary industry code designed to enhance standards of practice in the private health industry.
What this means for you
In supporting the Code, we are committed to the following:
- Continuously improving the standards of practice and service within Health Partners
- Providing you with information in plain English – making it easier for you to understand
- Training staff to ensure their competency in dealing with all enquiries
- Ensuring all information between our members and Health Partners is protected in accordance with our Privacy Policy
- Providing a reliable system to address any complaints you may have.
For a copy of the Code, visit www.ahia.org.au/codeofconduct.