Health Partners is committed to discussing any concerns you may have and addressing these concerns promptly.
Health Partners strives to provide quality products and services. We recognise that sometimes things can go wrong. If you are not satisfied with, or have concerns with our products, service, decision on claims or service from a Health Partners preferred provider, please take the following steps.
Step One: Please contact us by:
| Phone |
1300 113 113 |
|
Mail
|
Health Partners |
| |
Reply Paid 1493 |
| |
Adelaide SA 5000 |
| Email |
ask@healthpartners.com.au |
| In Person |
With the Membership Service Consultant or Manager at the centre that handled your matter |
To assist us in helping you, gather all documentation, including your membership details, and consider the questions that may assist us in resolving the issue. Once you have explained the concern we will work toward resolving the matter to your satisfaction.
Step Two: If the Manager cannot resolve your concerns, the matter can then be referred to Health Partners’ Resolution Officer. The Health Partners’ Resolution Officer can be contacted by:
Your concerns will then be investigated further. If you are still not satisfied with the outcome, the Resolution Officer will refer the matter to the Fund’s Chief Executive Officer for investigation and response.
Step Three: If you feel that your issue is still unresolved or that the complaint was not dealt with fairly, the Private Health Insurance Ombudsman (PHIO) may be contacted by:
This is an independent and free service.
Procedures are in accordance with the Australian Standards Policy Complaints Handling AS4269-1995. |